Refund policy

The Consumer has a right of withdrawal, in accordance with Article VI.47 of the Code of Economic Law. Based on this right of withdrawal, the Consumer may withdraw from the Agreement within fourteen (14) calendar days. The Consumer is not required to pay any compensation or provide a reason for exercising this right of withdrawal. This withdrawal period expires fourteen (14) calendar days after the day on which the Consumer or a third party designated by the Consumer, who is not the carrier, physically takes possession of the Products, or the day on which the Consumer or a third party designated by the Consumer, who is not the carrier, physically takes possession of the last good (if the Consumer ordered multiple Products in the same order that are delivered separately).

The Consumer must notify NV J. van Ratingen in writing (by post or email) and in a timely manner of the exercise of this right of withdrawal. The Consumer may also use the attached model withdrawal form for this purpose, but is not obliged to do so.

Not satisfied?

It may happen that you purchased a product, and it turns out not to be what you expected.

Returning unused products

Check the checklist below. Does your return meet the stated conditions? Then download the form below, read it carefully, fill it out, and place it, together with your invoice, in the shipping box. The return shipment should be sent to: J. van Ratingen nv, Stadsheide 11, B-3500 HASSELT.

Return conditions:

Return within 14 working days of receiving the product Product is unused (testing once is also considered used) Product is undamaged (If the product was delivered damaged, this must be reported within 24 hours of receipt) Product is in its original packaging

Return shipments will be refused in the following cases:

The device has been used (testing once is also considered used) The product is damaged (you may only assess a product as you would in a physical store). If the product was delivered damaged, this must be reported within 24 hours of receipt The product is not in its original packaging